Shipping policy
At MysteryBoxShop, we aim to process and ship your orders as quickly and smoothly as possible. Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed within 1–3 business days after payment is successfully confirmed. Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods, promotions, or special launches, processing times may be slightly longer.
Shipping Time
Estimated delivery time depends on your location and the shipping method selected at checkout.
Domestic Shipping: Usually delivered within 3–7 business days
International Shipping: Usually delivered within 7–21 business days
Please note that delivery times are estimates and may be affected by courier delays, weather conditions, customs processing, or other factors outside our control.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the selected shipping option. Any free shipping offer, if available, will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or message with tracking details, if tracking is available for your shipment.
Incorrect Address
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping details, contact us as soon as possible at [Your Email Address]. We will try our best to help before the order is dispatched.
Lost, Delayed, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us at [Your Email Address] with your order number and relevant details. We will review the issue and assist you as much as possible.
Please note that once an order has been handed over to the shipping carrier, delivery timelines are under the control of the courier service.
International Shipping and Customs
For international orders, customs duties, taxes, or import charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
Mystery Box Notice
As we sell mystery boxes, the contents of each package are selected as part of the surprise experience. Shipping policy applies only to dispatch and delivery of the order, not to personal preferences regarding the items received.
Contact Us
For any shipping-related questions, please contact us at:
Email: sdindenterprises@gmail.com
Store Name: MysteryBoxShop